Fix common bug with two-Step Verification

Lost or stolen phone

We recommend you lot:

  • Sign out of the lost or stolen phone.
  • Modify your Google Account password.

You accept several ways you can get back into your business relationship, depending on your circumstances.

Utilize fill-in options

If you've lost access to your chief telephone, y'all tin verify information technology's you with:

  • Some other phone signed in to your Google Business relationship.
  • Another phone number you lot've added in the 2-Step Verification section of your Google Account.
  • A fill-in code you previously saved.
  • A security key y'all've added in the 2-Step Verification section of your Google Business relationship.

Sign in from a trusted device

If you lot previously signed in from a device and checked the box side by side to "Don't ask over again on this calculator," you might be able to sign in from that device without a second verification step. After you sign in to your Google Account, you can manage your verification methods.

Get a new phone from your carrier

If y'all lose your phone, y'all can ask your carrier to transfer your phone number to a new phone or SIM card.

Recover your account

My security key was lost or stolen

Choose the right steps to get dorsum into your account, based on if you lot fix another second step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security primal you lot've added to your account
  • A registered computer where you lot chose not to exist asked for a verification lawmaking

Important: If y'all added Advanced Protection to your account, you lot can simply use a backup security key. If yous don't have a backup security primal, follow the steps to recover your account.

If you have some other second step

  1. Sign in to your Google Account with your password and your other 2nd step.
  2. Follow the steps to remove the lost key from your business relationship.
  3. Get a new security key. You may desire to become an actress key y'all tin can keep in a safe place.
  4. Add together the new fundamental to your business relationship.

If you don't have another second pace or forgot your password

Important: ii-Step Verification requires an extra step to evidence you lot ain an account. Because of this added security, it tin take  3-5 business organisation days for Google to make sure it's y'all.

Follow the steps to recover your business relationship. Y'all'll be asked questions to confirm you ain the  business relationship.
Use these tips to answer as best you can.

  1. You lot may be asked:

    1. To enter an email address or phone number where you can exist reached.
    2. To enter a lawmaking sent to your email address or phone number. This lawmaking helps brand sure yous can admission that email address or phone number.

Crave a security key every bit your second step

If y'all plow on 2-Pace Verification and sign in on an eligible phone, you can become Google prompts. To make a security primal your required second step, enroll in Advanced Protection.

Revoke lost backup codes

If you lot lost your backup codes, you tin revoke them and get new ones.

  1. Go to the 2-Step Verification department of your Google Account.
  2. Select Testify codes.
  3. Select Get new codes.

You didn't get a verification code

  • Y'all might accept been sent a Google prompt instead. Learn why nosotros recommend Google prompts instead of text message (SMS) verification codes.
  • If nosotros notice something different about how yous sign in, like your location, you might not be able to get a verification code through text message.
  • If a text message with a verification code was sent to your phone, brand certain your service programme and mobile device supports text message delivery.
    • Delivery speed and availability may vary by location and service provider.
  • Make sure you take adequate cyberspace connection when you try to become your codes.
  • If you lot become a voice phone call with a verification lawmaking sent to your telephone, you go a voicemail if:
    • You can't respond the phone call.
    • Yous don't have an acceptable net connection.

Tip: If y'all requested multiple verification codes, only the newest i works.

My Google Authenticator codes don't piece of work

It may exist because the time isn't correctly synced on your Google Authenticator app.

To set the correct time:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync now.

On the next screen, the app confirms the fourth dimension has been synced. You lot should exist able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device's Date & Time settings.

An app doesn't work after you lot turn on two-Step Verification

When you plough on 2-Pace Verification, you may need to sign in to some apps again.

Tip: If you tin't sign in to an app afterward you add 2-Step Verification, y'all may need to use an App Countersign.

Why you shouldn't use Google Voice to get verification codes

If you use Google Voice to get verification codes, you could lock yourself out of your business relationship.

For case, if you sign out of your Google Vocalization app, yous might demand a verification code to get back in. Just, considering it'south sent to your Google Vocalisation, you can't become the code.

Work, school, or other organisation accounts

If yous use an account through your piece of work, school, or other group that's protected by 2-Pace Verification, and yous can't sign in, you can:

  • Utilize fill-in options.
  • Contact your administrator.

Link to ready upward 2-Step Verification

Contact your admin.

You can't apply a second footstep to sign in

Use a device you lot marked as trusted and become to account recovery.

I can't sign in to my backup phone with text messages

This can happen when there'southward something different almost how you lot sign in, like your location. You may need to movement to your principal telephone, or some other trusted device, to sign in to your backup phone.

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